I am the CEO of this company. Excuse me, may I blog?
by Sören Stamer September 22, 2006 at 05:29 PM
Sun Microsystems CEO Jonathan Schwarz was in the news recently with his widely praised CEO blog. In the future, his blog posts will be translated into 11 languages to spread the news ideas even further. Jonathan takes blogging seriously:
"The blog has become for me the single most effective vehicle to communicate to all of our constituencies - developers, media, analysts and shareholders."
Dave Taylor has a different view: Why Jonathan Schwartz Should NOT Be Blogging.
"As much as I'm impressed by Jonathan's blog, I wonder how he has time to blog when he has a company that desperately needs management steered in the right direction."
And Dave made his point already last year: Why CEOs Shouldn’t Blog:
“The most important issue, however, is that the CEO is not the person in a company responsible for communicating with customers and the marketplace. Indeed, the traditional role of a Chief Executive Officer is to raise money. That's it. They're responsible for contributing to the strategic direction of the company, but most typically not the tactics.”
What about representing the company in public?
Well, I am with Jonathan. (Surprise ;-) Here is why:
Blogging is a force to be reckoned with. It is a social phenomenon that has the potential to change our society fundamentally. Customers, employees, shareholders, analysts, partners and even competitors will use it to express their views freely and with a personal touch.
CEOs do represent their company, and hence they do “communicate with customers”. In fact, they are the public face of the corporation. Think of Steve Jobs, Walt Disney, Larry Ellison, Henry Ford, Jeff Bezos and Bill Gates (everyone of these without a CEO blog, right?)
Will enterprises be able to ignore blogging? No, I don’t think so, just as enterprises were not able to ignore traditional media or the Internet in the first place.
Will CEOs be able to ignore blogging? In the short term, yes for sure. But I am convinced this will be different in the long run. Most CEOs are the public faces of their company already. And their CEO blogs are the logical next step.
Try to imagine business in the year 2020. Blogging is ubiquitous now. Nearly everyone does it, all of your employees, all of your customers and all of your shareholders. Enterprises have to deal with it. And you have to deal with it. Everyone uses a blog to communicate freely. Can you afford not to, when you’re the public face of your company?
CEOs make public announcements and CEOs give public speeches without lawyers dictating their words. That is daily business. Why shouldn’t CEOs post their opinions on a personal blog? Could be a great competitive advantage, if you do it right.
It is too dangerous? Well, life is a learning experience.
4 Comments | 0 TrackBacks | Leadership, Web2.0,


Comments
It's all about the human touch: We all want to see (understand?) the people behind the business. What are their motivations, what are their ideals, what background do they have? Can we trust them?
In a time with less and less direct social contacts (remember the old "business clubs"?) I can imagine a situation where weblogs or other forms of virtual communication may help to build and nurture social networks which are the basis for any entrepreneurial activity.
Looking forward to hear more from the CoreMedia team members.
Posted by: Florian Matthes | September 22, 2006 09:01 PM
As long as you have time to run your business too (which is often easier when it's a smaller business, in my opinion) then I am all for CEOs being involved with blogging.
However, let me clarify: first, CEOs don't get into that position because of their marketplace communication skills, and second, customer outreach, community outreach, etc,. can almost always more easily be handled by someone else in the organization. There's a lot more to a successful business than good "buzz" in the online community!
Also, I didn't say that no CEOs should blog, if you read my full article, I said that they were not the best person in the organization to be running the company weblog. Contribute? Sure! But be a full-time, respond-to-all-the-comments blogger? No way.
Posted by: Dave Taylor | September 27, 2006 02:24 AM
@Florian: Thanks for your kind words. I totally agree with you regarding the human touch. Put simply, people trust people.
Posted by: Sören Stamer | September 27, 2006 11:32 AM
@Dave: You are absolutely right, a CEO won't be able to be a "full-time, respond-to-all-the-comments blogger" and there is "a lot more to a successful business than good 'buzz' in the online community". I could not agree more.
However, I think there is more to discover. What do you think about the "human touch"?
Posted by: Sören Stamer | September 29, 2006 12:18 AM