Note to self: Avoid Air France!
by Sören Stamer July 19, 2007 at 07:32 PM
I like French movies, Champagne, Paris (the city), the lovely accent of French women speaking foreign languages. I like Le Grand Bleu, Nikita and French kisses. I like Cannes, Bordeaux wines, Luc Besson, Jean Reno and Sophie Marceau. And I like French cheese too.
What I really don't like is the Tour de France obsessed with doping and being treated arrogantly by an Air France supervisor in Paris after they have messed up my international connecting flight. I don’t like to be told that it is the fault of another Air France subsidiary instead of offering any help. And I don’t like to be sent on a 3h journey through the various terminals of Charles de Gaulle Airport to get some help from this other Air France subsidiary.
Hello Monsignor Supervisor, it was a quite expensive Air France ticket for four Air France flights. Your company sold it, your company got the money, and your company created the problem in the first place. Therefore, as a simple matter of fact, I expect your company to be kind and handle the mess without any discussion.
By the way, telling me and the other passengers from the US that this connection fails every other day wasn't too smart either. I didn’t solve any problem. And to hear that you knew about my misery even before we bought the flawed tickets from your company is even worse.
Why has your company told me to use this inaccurate flight connection, just to annoy me?
And what have you done about it personally?
Go ahead with your silly dog fight with your local sister company but don’t expect me to fly again with Air France.
4 Comments | 0 TrackBacks | Anecdotes, Corporate Culture,
Comments
Wouldn't it be better to give Air France an insight of your
- Observance
- Feeling
- Interpretation
?
Maybe someone would be pleased to get constructive feedback from a (former) customer.
Posted by: Björn Bauer | July 20, 2007 09:38 AM
@Björn: Your point is well taken. Actually, I did send Air France a letter with my complaints. Their answer was a mixture of "we are sorry but it is not our responsibility" and "there is no legal obligation to offer you anything".
They offered me "8000 bonus miles" at the end, but not without stating once again that they don't have to offer me anything at all. It was kind of annoying. 8000 bonus miles won't change my mind since they didn't changed their self-righteous attitude a single bit.
Posted by: Sören | July 21, 2007 11:55 PM
Well Sören, next time you have to fly with the Austrian Airlines:
- you can enjoy the accent of austrian women speaking foreign languages
- you can taste the austrian cheese and the best wine of the world
- skiing down the hill is much better, then riding a bike through the whole country
- you can enjoy the charm of austrian women
- Vienna is more beautiful then Paris (the city!)
- and the kisses of austrian women are also a great, never-forgetting experience.
So, who cares about the french?
Just take the Austrian Airlines :-)
Posted by: Bettina | July 22, 2007 11:08 PM
Hi Sören,
I did try Air France some times before too - they had the cheapest tickets in the economy class. Two out of three times my luggage did not arrive together with me. I'd never go with Air France again, that's for sure...
Another pissed client,
best regards,
Dieter
P.S.: I'd go with Bettina - take Austrian ;-)
Posted by: Dieter Rappold | August 7, 2007 07:53 AM