How to win against Google
by Sören Stamer August 14, 2007 at 10:54 PM
First things first: I do admire Google for what they have achieved in such a short time. And I still like all the people at Google that I know personally.
Well, I also like their search tools and most of their other amazingly innovative services like Google Earth, Google Maps, etc.
Google has fundamentally changed the world we live in. They made Bill Gates' vision "information at your fingertips" mainly come true. Actually, I was one of Google's big fans. I loved them for being different, for "don't be evil" and for all the smart and funny ideas around the Google logo.
However, something important has changed: I don't like Google anymore.
About 15 to 18 months ago they started to lose my friendship. I became more and more skeptical:
Was "don't be evil" great marketing or a great vision? What do they really think about transparency? Where can I see my own profile with all the profile data Google has collected about me over years now? Where can I delete all the entries about myself I dislike? Do they own my profile data? Do they provide my profile data to government authorities on request? Who is Google in person?
I’ve realized that it is way too dangerous in the long run to have a single company with such a huge power over all of us getting stronger and stronger. It simply feels wrong.
And we ain't seen nothing yet. For Google it seems to be pretty easy to enter and dominate also other markets. They offer more and more attractive services for free, collect even more and better profile data and sell a lot more ads. They started with search, added mail, maps, blogs, calendar, analytics, office applications, video, and the like. Then, they added billing and telephony. More to come. Now they are well positioned to become the biggest operator on earth.
Obviously, Google doesn't have to make any money with those services directly. It is enough to improve their user profiles and they will earn more with AdSense.
This makes it pretty tough to compete with Google due to Google's strategic positioning.
And it’s getting worse. If you are a mobile operator you can choose one of two evils: If you bring Google onto your phones your customers will be happy and Google gets stronger. So you lose ground. But if you block Google and promote your own search your customers won't be happy at all and so you lose ground again.
What about copying Google? Well, it is not very likely that another company can do what Google did. The existing network effects for Google are way too strong. And another huge search company won't solve the underlying problem. Such a highly centralized power seems to be way too dangerous for normal enterprises.
So if you want to beat Google you have to change the rules of the game. You can't outperform Google the Google way.
Here is my best guess for mobile operators and any other companies that are afraid of Google and want to compete:
Go open source
Google uses a lot of decentralized mechanisms to create innovations and they hire loads of smart people. However, the whole world is still smarter than Google alone. So let's go for open source to build an open and trusted alternative to Google.
Be transparent
Google is non-transparent and non-transparency kills trust. So let's make everything transparent to you as a user, the algorithms, the source code, the policies, your profile, etc. If someone wants to change his/her profile that is fine as well. If someone doesn't like to be profiled that is fine too.
Support the Wikipedia universe
Google is a global brand everyone knows and looks for. So we need to have an even better global brand with more trust. Wikipedia.
So let's spend some money to make Wikiasearch the world’s greatest search engine, the first one being open and trusted as well.
It will be a different game for Google: It is all about trust - an extremely powerful force. Fortunately, even Google cannot win this game against Wikipedia us all.
I am really curious how long it takes until the big operators will start to implement this plan.
Well, we ain't seen nothing yet.
6 Comments | 0 TrackBacks | Innovation, Mobile Business, Search,


Comments
I totaly with you, but i think "to win against Google" is not the right wording. It sounds like confrontation but the way is more like create another(better) multiverse(universe) without google.
So a good themed message is "come on to a new multiverse without dinosaurs"
Posted by: Meno Abels | August 15, 2007 07:52 AM
I'm reading your blog for a while and I like your approach for Enterprise 2.0! I also agree with you in the point of view to google. Actually I think the only way to limit the google power is competition. Wiki Search is a pretty good idea. And I think there are many people having other ideas for search solutions (open source or not). If google search is just one of many ways to find information the google problem will solve itself!
Posted by: Dominik Faber | August 15, 2007 12:47 PM
@Meno: Your point is well taken. I totally agree. When I wrote the above blog post I had two other titles in mind:
1. "Google's weak spot"
2. "Google - I'm Feeling Leery"
I think I should have chosen the last one, right?
Posted by: Sören | August 15, 2007 05:50 PM
"Obviously, Google doesn't have to make any money with those services directly. It is enough to improve their user profiles and they will earn more with AdSense."
I think your whole chain of arguments lives and dies with this sentence. As long as they don´t use and market the profiles they might or might not have, your chain is broken, as soon as they do, you might be right and Google might or might not be evil.
Posted by: Oliver Schiffers | August 16, 2007 04:31 PM
Currently there are a bunch of companies out there I am quite concerned about. Google is a major player, but Skype is a blackbox too and I do hope that a minimum form of transparency will be implemented for all companies (by regulation etc.)
Posted by: Markus Hübner | August 19, 2007 01:13 AM
It sounds like confrontation but the way is more like create another(better) multiverse(universe) without google.
A multiverse huh? Is that another name for a Walled Garden? Compuserve, AOL and MSN tried that, failed miserably.
And go ahead, name a competent search provider which has both a better privacy policy (i.e don't hand dissidents to the CPC) and isn't a convicted monopolist.
Posted by: Christine | October 1, 2007 05:35 PM